商用英語電話接聽的常用對話句子和用語

你知道在辦公室接聽英語電話時的正確用語或常用口語嗎?你是否在電話中和客戶說英語進行商業溝通而感到緊張?你瞭解了職場上英文電話應答的技巧與必要禮儀嗎?
對於英語非母語的上班族來說,務必需要持續自我學習職場上使用的商用英文電話接聽技巧與正確的禮儀,和外國人進行溝通時才能得心應手,並達成工作任務。
但這並不是很容易做得到,因為透過電話交談時,根本看不到對方,所以必須培養英語聽力,密切傾聽來電者所說的內容或要求事項。以下就是一些在辦公室接聽客戶電話時,經常會使用到的商務英語常用對話句子或用語,希望對你的自我練習能有所幫助。

Answering the Phone (辦公室電話接聽技巧):

  • Good Morning, Thank you for calling ABC Company. How can I help you today?
    早安,這裡是ABC公司,需要為你服務嗎?
  • Good afternoon, this is Stephanie. How may I direct your call?
    午安,Stephanie為你服務,請問你要轉接的分機號碼?
  • Thank you for calling Peterson’s.
    這是Peterson,感謝您的來電。
  • Marketing Department. Evelyn Speaking. How may I help you this afternoon?
    我是市場行銷部的Evelyn,需要為你服務嗎?

商用英文電話對話用語與禮儀教學影片

Asking for the Caller’s Name (詢問來電者姓名):

  • Who’s calling?
    請問貴姓大名?
  • Can I get your name, please?
    請問如何稱呼?

Introducing Yourself (自我介紹):

  • This is Kelly Erickson from West Marketing.
    西方行銷公司,你好,我是Kelly Erickson。
  • Hi, this Paloma from Tidy Cleaning Service.
    Tidy清潔服務公司,你好,我是Paloma。
  • Hello, my name is Janet. I am one of your customers.
    你好,我是你們的客戶,名字是Janet。

Asking to Speak with Someone (要求代轉電話):

  • Is Paulo Rodriguez available?
    請轉接 Paulo Rodriguez。
  • Can I speak to the head of the marketing department?
    能幫我轉接給營銷部門的主管嗎?
  • Is Mary Smith there?
    麻煩請Mary Smith接電話。
  • I’d like to speak to the person in charge of the upcoming Gala.
    請將電話轉接給晚會負責人。

Person Caller Wants to Talk to Someone Unvailable (來電找不到人):

  • Mr. Berg is not taking calls right now. Can I take a message?
    柏格先生現在無法接聽電話,需要幫你留話嗎?
  • I’m sorry, Ms. Thorsen is in a meeting until 10. Would you like to call back again later?
    對不起,Thorsen小姐開會到10點後才有空,請你稍後再撥。
  • Jonathan is out today. Can I forward you to his voicemail?
    喬納森今天不在,需要將你的來電轉到他的語音信箱嗎?
  • He’s with a patient right now. Would you like to hold?
    他正在忙,你要稍等一下嗎?
  • She’s on the phone now. Can I have her call you back later?
    她正在通話中,你要她稍後回電話嗎?

Transferring/Connecting the Caller to Another Person (轉給他人接聽):

  • Please hold, while I connect you to him.
    轉接中請稍後。
  • I’ll put you through to Mr. Shapiro’s phone. If you get disconnected for some reason his direct extension is 4562.
    我將把你的電話轉給分機號碼4562的Shapiro先生接聽。
  • I’m connecting you right now.
    我馬上為你轉接。

Problems (處理接聽問題):

  • I’m sorry I can’t hear you. Could you speak a little louder?
    對不起,電話聲音聽不清楚,可以說大聲一點嗎?
  • I’m sorry, I didn’t get that. Could you repeat yourself?
    對不起,我聽不懂你的意思,能否再說一次?
  • Could you please spell that?
    你能否逐字拼出來?
  • I’m sorry, you have the wrong number.
    對不起,你打錯電話了。

Ending a call (結束通話):

  • Thank you for calling North Star Roofing. Have a great day.
    感謝您的來電,祝你今日事事順心。
  • Thanks for calling, Mr. James. Is there anything else I can help you with today?
    詹姆斯先生,謝謝您的來電,今天還有其他事情,需要為你服務嗎?
  • Have a nice day.
    祝你今天愉快。
  • Be sure to contact me if you have any more problems.
    如有任何問題,歡迎聯絡。
  • Don’t hesitate to call again.
    歡迎再次來電聯絡。

上班族在職場上學習如何使用商用英文電話應對口語與禮儀,將有助於工作上的表現,另一方面,當練好了以上辦公室電話對話使用的英文例句與用語,相信你在接到外國客戶的來電時,會更有信心講英語和對方進行商務溝通。





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